Ever since Henry Ford invented the assembly line, there has been a battle between those who embrace innovation and those who prefer the status quo – sometimes referred to as the good old-fashioned way of doing things.
I contend that the best of both worlds lies somewhere in the middle of the two and embraces technology and automation without forgetting that behind every machine is a warm-blooded operator and an end user with a beating heart.
Using technological tools to enhance connection and communication with other people is a great application. Using them to replace human interaction – not so good.
Let me give you a couple of examples:
Good: Sending a weekly, bi-weekly or monthly newsletter packed with useful information and a small amount of promotional stuff.
Not so good: Sending lots of “buy this from me” promotional messages with no attempt to provide information that the reader finds useful.
Good: Asking for permission to send email by using an opt-in process.
Not so good: SPAM-ing people by buying a list or adding them to your database without their permission.
Good: Scheduling 10-15% of your tweets to go out automatically but tweeting “in person” the rest of the time.
Not so good: Scheduling most or all of your tweets and almost never showing up “in person” to interact with your Tweeple.
The question I get asked most often about technology tools like Twitter, Facebook, LinkedIn, email marketing or blogging is, “Can these things help …Read more